Maakri tn 21
Company Number: 14926847,
Director: Matthias Gerbers
license No. FVT000451
(issued by Financial services, Providing a virtual currency service, Estonia)
MatrixChange services are offered to the user as subject to availability. MatrixChange endeavours to ensure that the services are available to the user without disturbances. Due to maintenance and/or further developments and/or other disturbances, the options of use may be restricted and/or temporarily interrupted. This may result in data loss. This does not grant the affected users any compensation claims. MatrixChange is also entitled to change or discontinue the offered services at any time at its sole discretion without notice.
3. Contractual relationship
The contractual relationship on the use of MatrixChange' paid services comes into force via registration with the desired and chosen payment provider or alternatively the binding choice of another payment alternative (e.g. credit card payment), as well as acceptance of the general conditions of use and acceptance by MatrixChange. Acceptance by MatrixChange takes place at the latest with opening access to the paid service.
3.1. The purchase and sale of cryptocurrencies on the MatrixChange is settled by debiting or crediting the reference currency ECpay. ECpay is not subject to any price fluctuations. An ECpay always corresponds to exactly one euro.
There are two ways users can get ECpay:
1) By selling a cryptocurrency at MatrixChange > equivalent value will be credited in ECpay
2) By acquiring ECpay against payment of the equivalent value in euros
3) By direct purchase from another user against payment of the equivalent in a cryptocurrency or in euros. Immediate transfer within the Exchange via P2P interface (peer to peer).
If users have ECpay, they can use it again to purchase a cryptocurrency.
The users also have the option of offering their ECpay to MatrixChange for purchase. MatrixChange decides on whether to accept the offer. Acceptance takes place by payment of the equivalent value in EURO. In the event of a rejection, the user will receive a written notification. There is no legal obligation to accept.
4.1. General – Registration: the user must register for certain services on MatrixChange websites. The user assures that the personal data it provides as part of registration, especially name and surname, postal address, date of birth and email address, are truthful and correct and that they will immediately notify MatrixChange of any changes to its details.
4.1.1. Registration: in order to receive the selected fee-based service of the MatrixChange, the user must complete the form provided on the respective MatrixChange website. Entry of external email addresses is not permitted. By ordering this paid service, the user also allows MatrixChange to inform the user at irregular intervals about current industry news as well as services, products and offers from the industry. Otherwise, only data is collected which is voluntarily made available to MatrixChange by its users.
4.1.2. Data transmission / changes: contents are transmitted electronically. The member must ensure that a current email address is available to MatrixChange at all times. Changes in this regard are to be reported to MatrixChange immediately.
Users who believe they have become victims of abuse related to MatrixChange's customer services may contact the following address:
Matrixchain OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Maakri tn 21, 10145
7. Payment transactions
If another payment method is chosen (direct debit authorisation, credit card, etc.), its terms of delivery and payment shall apply. If the user does not meet its payment obligations, MatrixChange is entitled, subject to further claims, to block the user's access to the paid services. After settling the outstanding claims, access will be restored. MatrixChange reserves the right to commission companies to conduct the collection.
8. User obligations
Compliance with applicable legal regulations: the user undertakes not to violate legal regulations. In particular, the user undertakes to ensure that: content it distributes does not violate any rights of third parties (such as copyrights, patent and trademark rights); the applicable criminal laws and child protection regulations are observed; content it distributes is not racist, pornographic, obscene, abusive or unsuitable for minors.
Data security: the user further undertakes to protect the data in accordance with the recognised principles of data security and to check emails sent to MatrixChange for viruses with the utmost care.
Obligation with respect to dialogues: the user undertakes to restrict the use of discussion-oriented content on the website or in the newsletter to the professional exchange of opinions and to refrain from advertising claims and to take into account the interests of other participants. MatrixChange is particularly entitled to delete contributions that, due to their language choice or content, do not comply with the rules of fair discussion and moral behaviour or do not sufficiently take into account the interests of other participants. The MatrixChange hereby in particular expressly prohibits contributions that are racist, pornographic, obscene, inhumane and which are contrary to moral behaviour.
Access data and password: the user undertakes not to disclose all the access data it has been assigned, in particular not to disclose to or permit third parties to become aware of an assigned password for accessing the content provided online, and to take the necessary measures to ensure this confidentiality. Each user is responsible for all activities that occur with its password. In the event of abuse, loss or relevant suspicion, MatrixChange must be notified immediately at: support(at)MatrixChange.eu Indications of abusive use of the services and contents of MatrixChange or the payment system must also be reported to MatrixChange immediately. MatrixChange is entitled to block access to the protected area if, through the fault of the user, there is misuse of the access data, e.g. by disclosure to third parties.
8.1.1 Compliance with applicable legislation
The user undertakes not to violate any applicable legal provisions. In particular, he undertakes to ensure that content distributed by him does not infringe any third party rights (such as copyrights, patent and trademark rights); the applicable criminal laws and youth protection regulations are observed; No racist, pornographic, obscene, offensive or unsuitable content is distributed.
Data security: The user further undertakes to protect the data in accordance with the recognized principles of data security and to check emails sent to MatrixChange with the greatest possible care for viruses.
Obligation for dialogues: When using dialog-oriented content on the website or in the newsletter, the user undertakes to limit the professional exchange of opinions and to refrain from advertising messages and to take the interests of other participants into account. The MatrixChange is particularly entitled to delete contributions that, due to their language choice or their content, do not comply with the rules of fair discussion and good manners or do not take sufficient account of the interests of other participants. The MatrixChange hereby expressly prohibits, in particular, the posting of racist, pornographic, obscene, inhuman and inappropriative articles.
Access data and password: The user undertakes not to disclose all the access data assigned to him, in particular a password assigned to access the online content, to disclose them, not to allow or allow third parties to take note of them, and to take the necessary measures to ensure confidentiality. Each user is responsible for all activities that take place under his password. In the event of misuse or loss or a corresponding suspicion, the MatrixChange is immediately under support(at)MatrixChange.eu Indications of abusive use of the services and contents of MatrixChange or the payment system must also be reported to MatrixChange immediately. MatrixChange is entitled to block access to the protected area if, through the fault of the user, there is misuse of the access data, e.g. by disclosure to third parties
8.1.2. The user is obliged to carry out the verification (KYC) when registering the wallet. Die MatrixChange behält sich vor, den Prüfungsprozess an einen externen Dienstleister auszugliedern. Der User akzeptiert in diesem Fall die Datenschutzbedingungen des externen Dienstleisters und die Speicherung seiner Daten bei demselbigen.
In the event of misuse of the MatrixChange or P2P platform by a user, the operator is entitled to block the users account. In the event of a first-time violation, the account will be blocked for 48 hours. In the event of repeated violation, the operator is entitled to completely block the user and to terminate the account.
The operator is also entitled to pass on personal data to the damaged contractual partner in the event of unsuccessful purchase or sale orders in the P2P area for the initiation of legal steps.
Der User verpflichtet sich, den Handel in einem geschäftsüblichen Rahmen durchzuführen. Bewusste Beeinflussungen des Kurses über den üblichen Handelsrahmen hinaus sind strengstens untersagt. Ab einer Abweichung von +-25% zum Tagesdurchschnittskurs erfolgt eine standardmäßige Überprüfung des Handels. Der Handel sowohl auf der Kauf- als auch auf der Verkaufsseite mit sich selbst (Eigenhandel) ist ebenfalls untersagt.
The website and the newsletter provide their own and third-party content. It is marked accordingly insofar as these contents come from third-party companies.
9.1. In the event of losses or damages the user might incur if it relies on the information received when using the MatrixChange newsletter, MatrixChange is only liable if the damages are caused intentionally or through gross negligence by the legal agent or auxiliary persons, or if an obligation, the fulfilment of which the user particularly relies on (cardinal obligation), is violated by slight negligence. MatrixChange is only liable for foreseeable damages. Liability is excluded for indirect damage, including consequential damage, unforeseeable damage, or untypical damage as well as lost profits. The same applies to accidental damage and force majeure. MatrixChange' liability for personal injury remains unaffected by this disclaimer and restriction.
9.1.2. Liability for third-party content: in the case of third-party content as well as that of private individuals (in particular in discussion forums and chats), the website and the newsletter merely make the medium technically available. Such content that is made available to the user by third parties is the corresponding author's or distributor's information, not MatrixChange'. MatrixChange is therefore under no circumstances responsible for the accuracy, correctness or reliability of this content. In particular, MatrixChange shall not be liable for any loss or damage caused to the user by reliance on such information.
9.2. Liability for links: MatrixChange assumes no responsibility for the content of the linked websites. Insofar as MatrixChange engages in linking, MatrixChange expressly declares that at the time of setting links no illegal contents were recognisable on the sites to be linked. This declaration applies to all links placed on this website as well as guest books, discussion forums and similar services set up by the MatrixChange, to which external write access is enabled. In no event is MatrixChange responsible for the content of websites that link to the MatrixChange. MatrixChange is also unable to identify or check links to its websites. Furthermore, MatrixChange has no influence on how the content offered here is used, passed on or changed by the user and therefore cannot be held liable for any damage, lost benefits or other direct or indirect consequences arising from use of the content offered here.
9.3. MatrixChange excludes any liability for technical or other disturbances.
9.4. The operator is not responsible for trading on the P2P platform for non-executed buy or sell orders. This represents a legal transaction exclusively between the users. The operator only provides the infrastructure and ensures that all users are verified. The operator checks the user's authentication data as far as possible. He is not liable for any incorrect information given by individual users.
10.1. MatrixChange provides its services without any assurance or warranty of any kind, express or implied. Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of laws and patents are also excluded. Although the MatrixChange believes that the information provided by MatrixChange is accurate, it may still contain errors or inaccuracies.
10.2. If paid content is objected to by the user due to MatrixChange' incomplete or unsatisfactory performance, the user must notify MatrixChange of these objections immediately after knowledge of them has been obtained.
10.3. If the MatrixChange is liable for justified and timely complaints, MatrixChange shall, in the event of incomplete performance, additionally deliver it and, in the event of defective performance, remedy or replace it at the user's discretion. The user may demand a reduction of the fees or costs if the remediation attempts or replacement deliveries are refused, are impossible, or fail in any other way.
11.1. All contents published on MatrixChange' websites and newsletter, such as texts, pictures, graphics, sound, video and animation files, and databases are protected by copyright. Furthermore, MatrixChange is entitled to a title, trademark, or other intellectual property rights with respect to many contents.
11.2. Use of the contents is only permitted for private personal use. Any other use requires the prior consent of MatrixChange; this applies in particular to commercial and private duplication, modification, distribution or storage of information or data, in particular texts, parts of texts and images. This is especially true for implementation of content on third party websites and inclusion in electronic databases.
11.3. In other respects, the legal limits of copyright and/or other applicable statutory provisions apply.
12. Disclaimer of liability
Claims for damages due to the impossibility of the performance, positive breach of an obligation, fault in the acquisition of the right of use and tortious liability are excluded both against MatrixChange and in relation to its vicarious agents, unless deliberate or grossly negligent action is involved. Claims for damages due to the operational failure of the MatrixChange Internet server cannot be asserted. Due to various factors not within MatrixChange' control, no guarantee can be given for 100% availability of the server
12.1. Disclaimer - crypto currencies
13. Final provisions
13.3. The place of jurisdiction for all disputes arising from the usage relationship is the provider's registered office.