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// FAQ

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Frequent Questions

Here you will find answers to the most faqs, our services, problems you may encounter and useful help.

Our service is available to virtually anyone, anywhere in the world.

Before you become an active part of the MatrixChange community, there are a few things to consider:

You must be at least 18 years old
You must successfully complete the KYC procedure
You must be a resident of one of the countries in which our service is offered
You meet all the requirements? Then don’t waste time and register today to become part of the MatrixChange community.

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Registering on MatrixChange is relatively simple. You enter your personal data, confirm your e-mail address and verify your person using the KYC procedure. Already you can actively participate in trading.

The “Know Your Customer” process, also referred to as KYC, is in simple terms the principle of verifying the identity of our customers before they can actively trade on our platform.

The term KYC is also sometimes referred to as the AML (Anti Money Laundering) process within regulated sectors; both are comparable processes when onboarding a new customer.

Unfortunately, we do not offer verification via support tickets, by mail, by email or in person. The only way to be verified is through our verification partner company.

Of course. The choice of how many projects to invest in is entirely up to the user. As a rule, an investment is already possible from one token.

the fees depend on the cryptocurrency you are trading as there is a network fee for all of them which we have no influence on.

We do not sell your personal data to third parties for marketing purposes. For more information, please read our Privacy and Security Policy. There you will find more detailed information on how we handle the data you provide.

Two-factor authentication is also known as 2FA and enables online banking and online payments. You receive a one-time password (OTP) from your bank and enter it when prompted to log into an account or make an online payment.

You can receive OTPs either through a mobile app, which usually involves scanning a QR code on the screen, or via SMS. In the unlikely event that either method fails, the other is available as an alternative. If both methods fail or are unavailable, for example if you have difficulty receiving messages while abroad, we can provide OTPs over the phone.

Once you have enabled 2FA for your account, it will become a mandatory step in the login process every time you access your account through our online trading platform and mobile apps.

“Know your Customer” processes are basically there to protect companies from fraud and losses due to illegal transactions. KYC processes have been expanding and evolving for some time, as criminal activities such as corruption, terrorist financing and money laundering continue to increase.

KYC audits have now become a compelling tool to protect financial institutions around the world. You could face potential fines or reputational issues and even be sanctioned if you fail to comply with these policies and are found to be doing business with a terrorist or money launderer.

Peer-to-peer (P2P) trading is a form of trading in which buyers and sellers exchange their crypto and fiat assets directly using an online marketplace and escrow services.

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The faqs couldn’t answer your question? Contact us via the contact form.

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